General Terms of Sale Against Consumer

Contact Information NiNi Exotic:


Address: NiNi Exotiska, Allevägen 16, 19446, Upplands Väsby

Phone: 070 735 1980

Organization Number: 7510280758

VAT registration number: VAT SE 751028075801



These Terms and Conditions (hereinafter referred to as "the Terms") apply to the sale of products and other movable property of NiNi Exotic (hereinafter "Seller") and Consumer (hereinafter "Customer") through the Seller's Website (hereinafter "Website"), by telephone, e-mail or other means. Purchases are concluded between the Customer and the Seller.


To be able to order on the Site, the Customer must be 18 years old. The seller does not allow, under Swedish law, credit purchases made by persons under 18 years of age. Minors may, with the permission of the goalkeeper, enter into an agreement with the Seller.


product information

The seller reserves the right to defects in texts and images on the Site, such as defects in product description or technical specifications, and incorrectly published prices. The customer is always entitled to advertise the product in the event of an error.


Customer details

When registering a user account or making a purchase on the Site, the Customer will be asked to provide certain personal information. Customer is responsible for ensuring that all information is complete and accurate and responsible for any incorrect information. The customer's personal data will be processed according to the Seller's Privacy Policy.


The Customer undertakes to ensure that no one other than the Customer may use Customer's login information. Customer may not disclose any username and password for any unauthorized person and shall ensure that such information is kept in such a way that unauthorized persons can not access them. The Customer shall immediately notify the Seller if it is suspected that unauthorized access to Customer's password has been received.


If the Seller suspects that the Customer abuses his / her user account or login details or otherwise violates the Terms, the Seller has the right to turn off the Customer. The seller also has the right to assign the Customer new login details.


When ordering through the Website, the prices stated on the Website are valid. Prices are quoted in Swedish kronor and are displayed exclusive or inclusive of VAT depending on Customer's choice. Prices do not include payment and shipping charges, which are listed separately.


To make a purchase through the Website, Customer must accept the Terms. By accepting the Terms, the Customer undertakes to comply with the Terms as a whole, as well as having obtained all the consistent information and agrees to the use of personal data and cookies in accordance with the Seller's Privacy Policy.

Agreement on purchase is concluded when Seller confirms Customer's order and Customer Received Order Confirmation by email. The seller requests the Customer to save this order confirmation for any contacts with the Seller's Customer Service.

If an incorrect price has been declared for a product that the Customer has ordered, the Seller will notify Customer of this and await Customer's approval of the corrected price before the Seller continues with the order.


The customer can pay in the manner stated on the Website. Learn more about payment methods on the website. The seller is entitled to charge by Customer already in connection with the order, unless invoice payment or other similar payment method has been chosen by the Customer. In case of invoice payment or partial payment, credit information may be made. The customer will then be informed of this. The seller reserves the right not always to offer all payment methods, as well as to change payment methods if the Customer opted for any reason does not work at the time of purchase or Customer is not approved for the chosen payment method.

In case of payment delay, statutory reminder fee (60 SEK) and annual late payment interest on outstanding amount will be charged with an 18% discount on the current discount rate from the due date. If payment has not been received within 7 days of sending the reminder, the case will be sent to debt collection and a statutory collection fee (180 kr) will be charged.

The seller holds SSL certificate and the entire website uses SSL, which means that all traffic is encrypted between the Customer and the Website.


The seller only supplies within Sweden. Delivery is by default in cooperation with the PostNord freight forwarding agent. In individual cases and in case of major deliveries, the Seller has the right to make an exception. Read more about shipping and delivery


Stock items are usually delivered within the time period specified on the respective product page on the Website, but within 5 working days of order. The final delivery time is governed by the product with the longest delivery time included in the purchase. Contains order order goods, Seller waits for the goods before delivery to Customer. Temporary out of stock items are re-registered and sent as soon as they arrive. The seller is responsible for the cost of shipping at the time of order. Rest order with a value less than $ 500 is shredded and must be re-ordered.

If the Seller can not deliver within the agreed time, the Customer is informed without delay of the reason for the delay and of a new delivery date. Unless the Seller can rectify the defect within a reasonable time, Customer is entitled to cancel the purchase, as is the case with special orders.

The seller is responsible for the transport risk, ie the risk of a product being damaged or disposed of during the shipment to the Customer. Customer is liable for any return to Seller.

If the package is to be resolved, the Customer shall do so within the time specified in the notification. Packages should normally be collected personally with valid ID and order number. The customer always receives an alert that shows where and when the package will be retrieved. Notification may be by e-mail, regular mail and if the Customer has given a mobile number, including by telephone or SMS.

For packages that the Customer does not collect or receive, the Seller is entitled to charge the actual cost of shipping and return freight and an administrative fee of 300 kr.

transport damage

The customer is obliged to report any transport damage within two (2) months. This should be done to the Seller's Customer Service 070 7351980 or, so that the Seller has the opportunity to report the damage to the shipping company. The customer is therefore responsible for unpacking and inspecting the condition of the goods as soon as possible in order to detect both visible and hidden transport damage.

In case of transport damage, the goods may not be used by the Customer and the Customer must also keep the packaging of the goods for any return and inspection when handling the claim.

Return Policy

The customer always has 14 days' right of withdrawal when purchasing goods on the Website in accordance with applicable consumer protection legislation. This means that the Customer is entitled to withdraw his purchase by notifying the Seller within 14 days of receipt of the goods by the Customer or Customer's agent.

The right of withdrawal does not apply to the following types of goods:

1. Goods manufactured or ordered in accordance with the instructions of the Customer or which otherwise have a clear personal meaning, including custom-ordered goods (order goods).

2. Products with broken seal that can not be returned for health or hygiene reasons.

3. A product that can quickly deteriorate or grow old. If the Customer wishes to regret a purchase made through the Website, the Customer shall, before the expiry of the withdrawal period, send a clear message to the Seller by e-mail to to assist the Customer in the return process.

The customer must enter his name, address, order number or invoice number as well as other relevant information. If the above options on the message do not want to be used by the Customer, the Customer may use the standard form for the exercise of the right to withdraw from the Consumer Agency. In exercising the right of withdrawal, the Customer undertakes to return the goods and represents the cost of the return freight. The item is to be returned in 14 days from the date the notice of exercise of the right of withdrawal was submitted to the Seller. The item should be sent well packaged in the original carton. The Customer is responsible for damages and other risks associated with the return freight, so the Seller recommends using a transport method that has a track number that can be tracked. The seller does not redeem parcels or recommended mail packages and does not extract packages sent to an agent, such as PostNord MyPack. If the Customer wishes to use the Seller's shipping agreement, the following prices apply: • Item letter / postal package 150 kr • Piece of goods 300 kr When the Customer regrets his purchase, the amount paid by the Customer for the goods is returned to the Customer, including delivery costs. Exceptions apply to any additional shipping costs due to the Customer choosing a different delivery method than the standard delivery offered by the Seller. When returning part of order, delivery cost is not refunded. On the amount to be refunded, the Seller is entitled to deduct a sum corresponding to the value of the goods in relation to the original value of the goods, if and to the extent that such depreciation is due to the Customer having handled the goods to a greater extent than is necessary to determine its characteristics or function. In order to simplify the handling of returns for both the Customer and the Seller, as well as avoid any disputes, the Seller chooses to have the policy and warranty for the Customer that if the following items are met on return or replacement, no deduction for depreciation will occur. Completed on the other hand


not the items below, the Seller will, in cases where this is deemed necessary, exercise his legal right to make a substitute for the depreciation of the product. This remuneration varies on a case by case basis and is notified to the Customer before any refund is made.

Return and exchange guidelines to avoid deductions for depreciation:

• If the product's packaging is reclosable, the Customer has the right to open the package and check and test the product. On return, however, the product will be original and in its original packaging.

• The product should be returned in original packaging, the packaging must not be damaged and all original content must be included.

• The product may not have been assembled, used or otherwise deviated from its original condition.

The seller will refund the amount to the Customer within 14 days from the seller receiving the message. Exceptionally, repayment may take longer, but no later than 14 days after the Seller has received the goods, or that the Customer may prove that the goods are returned, whichever occurs first.

Force majeure

The seller is exempted from fulfilling his obligations to the Customer due to circumstances which the Seller could not afford, such as changed legislation, government action, technical issues, labor market conflict, fire, flood, war, terrorism, tampering, major events or similar events. These circumstances shall constitute grounds for exemption which imply exemption from damages and other penalties. In the event of such a situation, the Seller informs the Customer, and both parties are entitled to cancel the purchase with immediate effect.

Modification of the Terms

The Seller reserves the right to make changes to these Terms at any time. Any changes to these Terms and Conditions will be published on the Site. Changes are valid from Customer's acceptance of the Terms in connection with a new purchase or on site visits, or 30 days after the Seller has informed the Customer of the changes. However, the seller recommends that the Customer keep up to date on the Site regularly to be aware of any changes to the Terms.


If a competent court, authority or arbitration panel finds that any of the provisions of these Terms are invalid or non-enforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared void or unenforceable will be replaced by relevant legal advice and advice.


Disputes shall first and foremost be resolved in agreement upon discussion with the Seller's Customer Service.

In case of dispute that can not be resolved in consultation between the Client and the Seller, the Client may report the matter via the ARN website, see below, or to an EU-wide web site to get your dispute online, known as Online Dispute Resolution. The EU Dispute Resolution Web Site can be found here

If a solution can not be found, the Customer can contact the General Complaints Board

General Complaints Board

Box 174

10123 Stockholm


In case of dispute, the Seller follows a decision from the General Complaints Board (ARN).